Why are my Camera Workflow and Calibration icons grayed out in Cassini Ambient?

Created by Aamir Riaz, Modified on Sun, Aug 24 at 11:50 PM by Aamir Riaz

This usually happens when there is a license issue, power connection problem, or a USB driver issue. You can try the following checks:

1. Check licenses

Go to Settings > Licenses and verify that your SMART/TCA licenses are active.
If a license has expired, please contact support@cassini-technologies.com for renewal.

2. Check device power

Make sure all power cords are firmly connected.
Confirm that the green light on top of the Cassini head is ON. If it is OFF, reconnect the power cord.
When power is reconnected, all LEDs should flash ON/OFF quickly (self-test). If they do not, please contact Cassini Premium Support.

3. Check USB connections

Ensure the camera’s USB cord is securely plugged into the back of the computer.

3. Device Driver Issue

Open Windows Device Manager (Press Windows + X ).
Check for any driver errors under Universal Serial Bus Controllers or Ports (COM & LPT).
If errors appear, run Windows Update to install pending USB drivers. If issues persist, please contact Cassini Premium Support.

For further assistance please contact support@cassini-technologies.com or visit support.cassini-technologies.com to raise an e-ticket.