My export to planner button is grayed out or missing.

This condition is typically caused by one of two factors.

1. Double check the quality factors, make sure there is none with a yellow triangle. If so, please re-scan the patient.
2. It may also be an expired license. In the Cassini software, navigate to the Settings > Licenses and ensure that CSPS license has not expired. If the license is expired, renewal of your license or Cassini Care agreement is necessary.

For further assistance please contact support@cassini-technologies.com or visit support.cassini-technologies.com to raise an e-ticket.